Your satisfaction matters to us at Chicplanet. If you’re not entirely happy with your purchase, we offer an easy return process to make things right.

Returns are accepted on items that are unused, undamaged, and returned in their original packaging. Personalized or perishable products are excluded from this policy.

You must initiate your return within 30 calendar days of delivery. Returns requested after this period will not be eligible for a refund or exchange.

Please reach out to our customer service team before returning any item to obtain a Return Authorization (RA) number. Items sent without this identifier may not be processed.

Once the item is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds are issued via the original payment method. Processing times vary based on your bank or card provider.

If you believe there is a delay in receiving your refund, please check with your bank first. If needed, we’re here to help resolve any issues.

Sale items can be returned, but only for the amount paid—not the original price.

For exchanges, please contact our team to confirm item availability. You may be required to cover any price difference and additional shipping.

To return your product, ensure it’s securely packaged with all components, and the RA number is clearly marked. Use a trackable shipping service to reduce the risk of lost returns.

Some returns may be subject to a small restocking fee, which we’ll communicate upfront before processing your refund.

If the return is due to an error on our part, we will cover return shipping. Otherwise, these costs are your responsibility and may be deducted from your refund.

If you need help at any point, don’t hesitate to contact us.

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